Playing fair. A level playing field for all.
We pride ourselves on our excellent customer service and recognise that not everyones needs are the same
That's why we've taken the time to get to know our customers, so we can treat people as they prefer to be treated.
Language
We use Languageline to communicate with customers who's first language isn't English and can provide written communications in other languages, large print, braille or on audio CD.
This site uses Google Translate to give better access to our non-English speaking customers.
Sight impairment
If you're sight impaired, you can increase the size of the text on this site by using the buttons at the top of the page or there's free, downloadable help available from Browsealoud. Visit this site to download software that reads web pages aloud for people who find it difficult to read online.
For face-to-face communication we use interpreters and signers.
It's our customers who have helped to shape our equality and diversity policies as well as the action plans we use to continually improve them.
Sentinel Disability Forum
The disability forum was established in October 2009 and its purpose is to:
- advise us on how to improve the services it delivers to disabled residents; and
- provide input into our Disability Equality Action Plan.
Find out how you can get involved.
Disability Equality Action Plan
See our Disability Equality Action Plan
Gender Equality Action Plan
See our Gender Equality Action Plan
Support for Lesbian, Gay, Bi-sexual & Transgender customers
Further information
For more information about our approach to equality and diversity, see our customer information sheet.
New to Basingstoke?
If you're new to the Basingstoke & Deane area, the local authority has published a guide to the borough. Download 'Living and Working in Basingstoke and Deane.
The guide has also been translated into Nepalese.
