Looking after your home
Making your life easier
As a repair is carried out on a Sentinel home twice a year on average, this is something you tell us is important to get right first time.
We’ve developed a new repairs reporting system in partnership with our repairs contractor Mitie. The big benefits are that we’ll be able to offer you a specific appointment when you first call in a repair, and appointments in the evenings and at weekends. We’ll also be able to send you text updates to remind you, or if there are any delays.
Mitie's customer liaison officer visits customers to survey homes, explain the repairs process, and feed your comments back to Mitie or Sentinel.
You’ll also notice workmen carrying handheld consoles instead of job-sheets. These consoles link to the main computer system and allow Mitie office staff to re-prioritise work once tradesmen are out on their calls. This means that we can get help on urgent repairs to you within minutes.
We’re confident that this new system will make your life easier, but we’d love to know what you think. If you’re having any work carried out in the near future, write in and let us know how it went.
Get more information about our repairs service. (501.49kb)
Overall, we’re investing £13 million on home improvements
As well as the day to day repairs service we also have a extensive home improvement programme, designed to upgrade and enhance your home.
On average we fit two new kitchens and bathrooms every working day and this year we’re investing over £1.5 million improving your homes in this area
Over 300 homes will benefit from new kitchens and/or bathrooms, heating upgrades, re-wiring, new doors and windows, and other general repairs. Other neighbourhood improvements include new boundary fencing and resurfacing.
More about repairs
We also have various policies to show you how we will deal with a particular situation. For further information please see the links below:
* Planned Maintenance Policy [82Kb]
* Responsive Maintenance Policy [235Kb]