Take advantage of a free annual gas check

We have a legal duty to check all the gas appliances we own every year to make sure they work safely.

When your annual gas safety check is due, our contractor Central Heating Services (CHS) will contact you to arrange an appointment and a registered engineer will come out to carry out the work. The inspection normally takes under an hour to complete and appointments can be arranged for an AM or PM visit.

Although most of our customers are happy to allow CHS engineers to carry out the gas safety check, there is a small minority who refuse access to their home. This is a breach of their tenancy agreement as refusing a gas safety check is dangerous for both themselves and their surrounding neighbours.

As you might expect, we take this very seriously.

If you fail to give CHS access to your home, we will have to take out a court order to give us permission to get in. If we have to use legal proceedings to gain access the cost of solicitors' fees and legal letters will be charged to you. If we have to send a solicitor's letter to you because you are denying access, the cost will be £23. If court action is taken the costs are typically around £700 to £800.

So for your own safety and peace of mind, please make sure you make an appointment with CHS for your annual gas safety check when they write to you to say it is due.

For more information on gas safety: http://www.hse.gov.uk/pubns/gasindex.htm