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Customer Information Sheets

Here at Sentinel, we are committed to making sure you receive the best service possible. One way of doing this is by making sure that you have the right information at hand exactly when you need it!

To answer your questions without you having to pick up the phone, we've created these helpful information sheets for any queries you might have. 

Anti-social behaviour

Buying a home

Customer Charter - Our promise to you

Customer Involvement Statement

Equality & Diversity

Garages and parking

How you can get involved

Keeping your garden and neighbourhood clean, green and pleasant

Moving home

Mutual Exchange

Paying your rent

Preventing damp and mould

Repairs to your home

Sentinel Tenants' and Residents' Association (STARA)

Tenancy Changes

Web services for our customers

What if?

What to do if someone dies

When things go wrong (how to make a complaint)

Your tenancy agreement 

Your starter tenancy