Customer Information Sheets

Here at Sentinel, we're committed to making sure you receive the best service possible. One way of doing this is by making sure that you have the right information at hand exactly when you need it!

To answer your questions without you having to pick up the phone, we've created these helpful information sheets for any queries you might have.

Emergency repairs

You can report emergency repairs outside normal office hours by phoning 0800 195 5515. You'll be able to speak to an advisor. However, an emergency should be a repair that cannot be postponed until the next working day due to health and safety (for example, a severe water leak).

If a contractor comes to your house and decides the repair is not an emergency, we will charge you an emergency call-out fee.

For any other repairs you can also report a repair online.

Gas repairs

For repairs to gas central heating and for your gas heating system to be serviced, please phone Central Heating Services (CHS) on 0800 917 9306. If your boiler is under 12 months old you should phone 0800 195 5515.

Our information sheets: