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Customer information sheets

We want to give you the best service possible. One way of doing this is to make sure you have the right information at hand exactly when you need it!

To answer your questions without you having to pick up the phone, we've created these helpful information sheets for any queries you might have.

Our information sheets:

Tenancy

 
Tenancy changes Tenancy changes Nov 2013
Tenancy Your fixed term tenancy Nov 2013
Tenancy Your assured tenancy Nov 2013

At home

 
Paying your rent Paying your rent Nov 2013
Moving out Repairs to your home Mar 2014
Complaints and compliments Complaints and compliments Nov 2013
Being a considerate neighbour Being a considerate neighbour Nov 2013
Garage application Nov 2013
Keeping a pet Keeping a pet Nov 2013
Domestic abuse Domestic abuse Nov 2013
Fire safety for apartment blocks Fire safety for apartment blocks Dec 2013
Image Services for older people Jan 2014
Information about your central heating Air Source Heat Pump - Information about your central heating Feb 2014
Information about your central heating Preventing damp and mould Feb 2014
Solar photovoltaic (PV) panel Solar photovoltaic (PV) panels April 2014

Anti-social behaviour

 
Dealing with ASB Dealing with anti-social behaviour Nov 2013
Support for those affected by ASB Support for customers affected by anti-social behaviour Nov 2013
Leaseholders and anti-social behaviour Leaseholders and anti-social behaviour Nov 2013

Moving, swapping and buying

 
Moving Moving home Nov 2013
Buying a home Buying a home Nov 2013
Swapping homes Swapping your home Nov 2013
Swapping homes Swapping your home - what next? Nov 2013
Swapping homes Guide to Homeswapper Nov 2013
Moving out Moving out Nov 2013