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Direct debit

By far the most efficient way of paying your rent is by setting up a Direct Debit. 

Many residents are already paying their rent this way. We currently offer a choice of 4 payment dates each month, payable on 1st, 8th, 15th or 22nd. Paying by direct debit means less hassle for you, and enures that you never miss a payment. 

Direct Debit logoYou can either register online with them by clicking the DirectDebit Logo or you can download an appliaction form below and send it in to us. 

Stay in control

You're always kept informed with Direct Debit, so you can have complete confidence that everything will be taken care of for you. Before a new Direct Debit is collected from your account, you will:

  • be advised of the amount and the payment date
  • be given advance notice of any payment changes
  • Should you wish to end an agreement, you are free to cancel a Direct Debit at any time.
  • All payments made by Direct Debit are guaranteed, this means that in the unlikely event a payment is made in error, your bank/building society will give you a full and immediate refund.

If you are in rent arrears, paying by Direct Debit is a good way of reducing them.

How much will I pay each month?

How much you pay must comply with the terms of your Tenancy or Lease Agreement. To keep to this agreement when paying by Direct Debit you will need to keep your rent account clear or in credit at all times.

We'll send you a letter telling you the exact amount and payment date of your Direct Debit.
If your rent amount changes, your Direct Debit will automatically be updated.

If you have any changes in Housing Benefit though, then let us know and we'll amend your payments. 

How do I join?

It's simple: click on the link, fill in all the information, print, then post it to:

Finance Department, 56 Kingsclere Road, Basingstoke, Hampshire RG21 6XG.

If you have any questions about any of it, then don't hesitiate to call the rent control team on: 0800 195 5515 from a landline or 0300 666 5515 from your mobile.