Sentinel by numbers

A few quick facts about us...

• We're north Hampshire’s biggest landlord, with more than 7,600 homes, concentrated in Basingstoke, Fleet, Aldershot and Farnborough

• Only 1 in 20 of our homes doesn’t meet the government’s Decent Homes target to improve living standards, compared to 1 in 12 social rented homes in the South East

• Our one-stop shop Customer Service Centre has dealt with 1 million calls in the last five years

• We invest 19% of our turnover on major upgrades and repairs, from new kitchens and bathrooms to new boilers, and rewiring works

• There are 22 ways for customers to get involved with Sentinel, from joining a focus group to designing our homes and even helping run the company

• Sentinel employs 200 staff at 2 offices in Fleet and Basingstoke, allowing us to stay close to our customers

• We pioneered the inclusion of armed forces personnel to qualify for key worker homes

• 76% of shared owners are happy with Sentinel compared to 63% for other housing associations.