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Sentinel by numbers

A few quick facts about us...

  • We're north Hampshire’s biggest landlord, with more than 7,600 homes, concentrated in Basingstoke, Fleet, Aldershot and Farnborough
  • 100% of our homes meet the government’s Decent Homes target to improve living standards, compared to 1 in 12 social rented homes in the South East
  • Our one-stop shop Customer Service Centre has dealt with 1 million calls in the last five years
  • We invest 19% of our turnover on major upgrades and repairs, from new kitchens and bathrooms to new boilers, and rewiring works
  • There are 22 ways for customers to get involved with Sentinel, from joining a focus group to designing our homes and even helping run the company
  • Sentinel employs 200 staff at 2 offices in Fleet and Basingstoke, allowing us to stay close to our customers
  • We pioneered the inclusion of armed forces personnel to qualify for key worker homes
  • 76% of shared owners are happy with Sentinel compared to 63% for other housing associations.