Close Panel

Complaint statistics

Examining complaints is an important part of our commitment to improving services. Apart from dealing with a complaint on a case-by-case basis, we also study trends each year to see if a particular service is performing as you would expect.

Dates Compliments Complaints
Jul -Sep 2008

91

55

Oct - Dec 2008

148

68

Jan - Mar 2009

201

80

Apr - Jun 2009

94

82

Jul - Sep 2009

99

49

Oct - Dec 2009

87

214

April - Jun 2010

91

237

Jul - Sept 2010

63

224

Oct - Dec 2010

86

181