As part of being a great landlord, provide an outstanding property maintenance service that delivers on customer expectations
We’re always looking at ways that we can develop great services both now and for the future. Your feedback has told us that the daily maintenance of your homes is one of the most valued services we provide. We’ve been looking at the range of ways in which the service could be delivered and have now decided that the best way to do this is to create our own in-house maintenance service.
This means we will:
- Make savings of around £400k to reinvest in our services
- Have direct control over quality and how the service develops
- Create employment and training opportunities for local people
- Adapt and grow the service in line with your feedback
The new service started on 3 September 2012.
Customers and staff have been involved in this project from the start and are helping us to design and create a great service, as part of our Customer Deal offer. If you want to become involved in a Focus Group or feedback panel to help us deliver this exciting project, please contact us for details.