How to make a complaint
We are committed to delivering high quality services to you, all of the time.
But we understand that from time to time our service may not meet your expectations.
We always welcome your feedback and continuously look to improve things for everyone based on your experience.
You can complain in lots of different ways:
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in person
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by phone on 0800 195 5515 free from a landline or 0300 666 5515 from your mobile
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by fax 01256 844704
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by letter
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by email to info@sentinelha.org.uk
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by filling in the comment box online
All of our complaints are treated seriously, regardless of how we receive them.
Once we have received your complaint we work hard to resolve it as quickly as possible.
For more information on complaints, please click below
If, after complaining, you're still not happy you can take it further.
