Quick Facts
· Sentinel Housing Association is north Hampshire’s biggest landlord, with more than 7,200 homes, concentrated in Basingstoke, Fleet,
· Only one in 20 of our homes doesn’t meet the government’s Decent Homes target to improve living standards, compared to one in 12 social rented homes in the South East.
· Our one-stop shop Customer Service Centre has dealt with 1m calls in the last five years.
· We’re launching a basic bank account for residents, plus a branch of the Hampshire Savers’ Credit Union in
· Our shared ownership team sold 103 homes in the year to March 2008, with 95% sold off-plan.
· We invest 19% of our turnover on major upgrades and repairs, from new kitchens and bathrooms to new boilers, and rewiring works.
· There are 22 ways for customers to get involved with Sentinel, from joining a focus group to designing our homes, and even helping run the company.
· Sentinel employs 200 staff at two offices in Fleet and
· We pioneered the inclusion of armed forces personnel to qualify for key worker homes.
· 76% of shared owners are happy with Sentinel, compared to 63% for other housing associations.
Listening to, involving and consulting with our customers to empower them to play an active role in planning and delivering our services.