Customers put Sentinel in pole position

We've been voted north Hampshire's favourite landlord by our residents.

New research reveals that 87% of its residents are happy with Sentinel - a 6% rise on three years ago - after a series of major improvements.

The major in-depth survey of more than 4000 households found that nearly nine in 10 residents think we are efficient and effective, with 96% saying staff are friendly and approachable.

Our Chief Executive Martin Nurse welcomed the findings, saying: "Our goal is to be a great landlord in this area by listening to customers and providing what they want, so we're delighted that our residents are happy with the investment in upgrading their homes, and wider neighbourhoods improvements."

Record year

The results come after a record year of investment in upgrading existing homes, regenerating outdated estates, and providing additional support for customers struggling in the recession.

We believe other new initiatives like evening and weekend home repairs, a greater choice of designer kitchens and bathroom upgrades, and more effective ways for customers to get involved in how we are run, have all helped contribute to the increase in satisfaction.

Martin adds: "While this is a major thumbs-up across the board, there are still more changes we intend to bring in over the next three years.

"We're working with our suppliers, partners and other agencies to deliver even better services in 2010 and beyond."

The results will now inform our new plans for the next three years, on being a great landlord, providing more affordable homes, and remaining at the heart of the communities we serve."

Here, you can find how we compare with other landlords operating in Hampshire.