Our services

We promise to be responsive, fair and polite

New direct maintenance service We’re always looking at ways that we can develop great services both now and for the future. Your feedback has told us that the daily maintenance of your homes is one of the most valued services we provide... Find out more

We're committed to providing you with the best services possible and that means, not only listening to your views, but acting on them too.

We've set out here what services we offer, and what you can expect from us.

If you have any comments, you can join in here and help us get it right first time, every time.

Our promise to you

Whether you're a customer or not, you can expect us to:

• Be polite and treat you with respect
• Listen, involve and consult with you to help us get better
• Treat you fairly, no matter what you're background
• Respond quickly - whether by phone, in writing, online or in person.

Read our Customer Deal

We aim to 'do the basics brilliantly', and talking to customers, we're also able to pledge to:

• Provide a high quality and timely home repair service
• Take action when you report anti-social behaviour
• Keep you informed about our services and through our magazine, website, facebook page and twitter feed.
• Deal with complaints positively, promptly and fairly
• Take firm yet fair action to prevent rent arrears
• Give you more choice over services
• Work with others to keep your neighbourhood green, clean, and safe.

Choose Sentinel

So that's a snapshot of what you can expect.

But what about the 'extras' like having a repair at the weekend, paying your rent in different ways or designing your own kitchen?

We've got much more on offer than most landlords so start from here to find out more.