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Policies

Policies are very important to the way Sentinel is run. Our policies set out guidelines for how we deal with certain situations as they arise.  This means our customers and employees know what to expect of us.

All policies go through a rigorous process before they are agreed, we make sure that our customers are consulted on all the policies that affect them through our monthly STARA (Sentinel Tenants And Residents Association).  This is an opportunity for customers to let Sentinel know how they want their services to be delivered!

If you would like to get involved and have your say about our policies, please get in touch with your neighbourhood co-ordinator by calling 0800 195 5515 free from a landline or 0300 666 5515 from your mobile.

Below are a few of our policies which we felt would be of interest to you.  If you would like to find out more about our policies, please contact:


Emma Sutton, Policy and Strategic Initiatives Officer

Emma.Sutton@sentinelha.org.uk

 

Tenancy Policies

  • Aids and Adaptations Policy click here [33Kb]
  • Allocations Policy click here [32.01Kb]
  • Anti-Social Behaviour Policy click here [23.14Kb]
  • Arrears Policy click here  [25.67Kb]
  • Customer Debt Policy click here [31Kb]
  • Domestic Violence Management Policy click here [58.39 Kb]
  • Garages Policy click here  [25.96Kb]
  • Health and Safety at Home Policy click here [33Kb]
  • Recharge Policy click here  [26.6Kb]
  • Repairs and Maintenance Policy click here [31Kb]
  • Starter Tenancies Policy click here [25.83Kb]
  • Service Charges (General Rents) Policy click here [42.70Kb]       

     

     

    Corporate Policies

  • Confidentiality Policy click here [13.99Kb]
  • Complaints Policy click here  [30Kb]
  • Customer Services Policy click here [26.24Kb]
  • Equality & Diversity Policy click here [ 25Kb]                                                   

     

     

    Care and Support Policies 

  • Communicare Policy click here  [13.44Kb]
  • Floating Support Policy click here [15.64Kb]
  • Homecare Policy click here [13.76Kb]
  • Mobility Vehicle Policy click here [13.65Kb]
  • Sheltered Housing Policy click here [14.77Kb]
  • Vulnerable Persons Policy click here  [24.30Kb]

     

     

    Leaseholder Policies

  • Conversion of Dwellings Policy click here [22.90Kb]
  • Flexible Buy Back Policy click here [21.49Kb]
  • Flexible Buy Back Guide click here [30.89Kb]
  • Service Charges (Leaseholder) Policy click here [25.25Kb]
  • Social Homebuy Policy click here [23Kb]