Policies
Policies are very important to the way Sentinel is run. Our policies set out guidelines for how we deal with certain situations as they arise. This means our customers and employees know what to expect of Sentinel.
All policies go through a rigorous process before they are agreed, we make sure that our customers are consulted on all the policies that affect them through our monthly STARA (Sentinel Tenants And Residents Association). This is an opportunity for customers to let Sentinel know how they want their services to be delivered!
If you would like to get involved in having your say about our policies, please get in touch with your neighbourhood co-ordinator by calling our freephone number at the top of the page.
Below are a few of our policies which we felt were most important to you. If you would like to see any of our other policies, please contact:
Emma Sutton, Policy and Strategic Initiatives Officer
- Allocations Policy click here [32.01Kb]
- Arrears Policy click here [25.67Kb]
- Garages Policy click here [25.96Kb]
- Recharge Policy click here [26.6Kb]
- Domestic Violence Management Policy click here [58.39 Kb]
- Starter Tenancies Policy click here [25.83Kb]
- Service Charges (Leaseholder) Policy click here [25.25Kb]
- Service Charges (General Rents) Policy click here [42.70Kb]
- Anti-Social Behaviour Policy click here [23.14Kb]
- Health & Safety Policy click here [38Kb]
- Equality & Diversity Policy click here [ 25Kb]
- Complaints Policy click here [16Kb]
- Customer Services Policy click here [26.24Kb]
- Social Homebuy Policy click here [23Kb]
- Communicare Policy click here [13.44Kb]
- Floating Support Policy click here [15.64Kb]
- Homecare Policy click here [13.76Kb]
- Mobility Vehicle Policy click here [13.65Kb]
- Shelterd Housing Policy click here [14.77Kb]
- Vulnerable Persons Policy click here [24.30Kb]
- Confidentiality Policy click here [13.99Kb]
- Tolerated Trespasser Policy click here[16.33Kb]
Investing in our homes and neighbourhoods to provide good places to live.