As a repair is carried out on a typical Sentinel home twice a year, we know you want us to get it right first time, every time. 

We’ve developed a new repairs reporting system in partnership with our repairs contractor MITIE. The big benefits are that we offer you a specific appointment when you first call in a repair, and appointments in the evenings and at weekends. We’ll also be able to send you text updates to remind you, or if there are any delays.

MITIE has hired a customer liaison officer to survey homes, explain the repairs process, and feed your comments back to Mitie or us.

You’ll also notice workmen carrying handheld consoles instead of job-sheets. These consoles link to the main computer system and allow Mitie office staff to reprioritise work once tradesmen are out on their calls. This means that we can get help on urgent repairs to you within minutes.

We’re confident that this new system will make your life easier, but we’d love to know what you think. If you’re having any work carried out in the near future, write in and let us know how it went.