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Playing fair. A level playing field for all.

We pride ourselves on our excellent customer service and recognise that not everyones needs are the same

That's why we've taken the time to get to know our customers, so we can treat people as they prefer to be treated.


We use Languageline to communicate with customers who's first language isn't English. And we can provide our written communications in large print.

This site uses Google Translate to give better access to our non-English speaking customers.

Sight impairment

If you're sight impaired, you can increase the size of the text on this site by using the buttons at the top of the page or there's free, downloadable help available from Browsealoud. Visit this site to download software that reads web pages aloud for people who find it difficult to read online.

For face-to-face communication we use interpreters and signers.

It's our customers who have helped to shape our equality and diversity policies as well as the action plans we use to continually improve them.