Sentinel by numbers
A few quick facts about us...
•We're north Hampshire’s biggest landlord, with more than 8500 homes, concentrated in Basingstoke, Fleet, Aldershot and Farnborough
•100% of our homes meet the government’s Decent Homes target to improve living standards
•Our Customer Service Centre dealt with 122,718 enquires in 2012, on average that’s 10,223 calls per month
•29% of our annual turnover was reimbursed into our repairs service in2012 from repairing boilers to creating new bathrooms and kitchens
•We employ over200 staff atour office in Basingstoke and out on the road with out HomeTeam.
•We pioneered the inclusion of armed forces personnel to qualify for key worker homes
•Customer Satisfaction of repairs we did last year was 91% which is higher than the national average of 89%
•Last year we saved over400k for reinvestment into our homes
•95% of customers would recommend us to family and friends
•Last year 121 Shared Ownership Sales were completed by our Homescope team
•50% of our households are families
•We built 570 new homes in 2011-2012
•Last year 23 of our staff completed professional qualifications at CIH/NVQ level
•In 2012 we won Employer of the Year at INSPIRE12 - North Hampshire Business Awards