Financial support

We want to give you all the information you need on benefits, ways to save money on your bills and help with paying your rent.

Are you entitled to benefits?

It's important to make sure that you get all the help you're entitled to. If you're working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran, you could be allowed to claim some benefits to help pay your rent. Here are some online tools to find out your benefit entitlement:

Citizens advice

Get information on benefits, tax credits, council tax, housing costs and national insurance.

Benefits calculator

You can use this calculator to find out what benefits you could get and how to claim.

Universal credit

Get information on Universal credit. You may be able to claim it, if you’re on a low income or out of work.

Apply for benefits

You can apply for Universal credit online, if you’re on a low income or out of work.

Housing benefit

You could get Housing benefit to help you pay your rent if you’re on a low income.

Apply for Housing benefit

You can apply for Housing benefit through your local council to help pay your rent.
Ways to pay your rent
Struggling to pay your rent?
See if you’re saving as much energy as you could be

Help with paying your water bill

Are you a Southern Water customer?

Are you a South East Water customer?

Free childcare you might be entitled
Find out what benefits you could get and how to claim

Medina Credit

What to do if they call you

Medina Credit is a leading provider for the collection of Social Housing rents and rechargeable repairs. They’re now tracing and collecting the outstanding debts of our previous customers. We’ll be able to monitor what the impact of using a third party debt collection agency has on collection rates. It’ll mean we can focus more of our time on existing customers, and work with those who need support to pay off their debts.

If you’ve been contacted by Medina Credit please call them on 01372 726081 to discuss the outstanding debt.

visit their website

Pay your rent

We’ve made paying your rent fast, simple and convenient.

You can set up a direct debit, do it online, over the phone, or at a registered shop.

Find out more


Download the Allpay app

To make paying your rent even quicker and easier, download the app on your smartphone. You can then top up your account, wherever you are, at the touch of a button.