We take reports of anti-social behaviour very seriously
We know how much it can affect your quality of life, so we investigate every complaint fully. The action we can take depends on the type of anti-social behaviour and how serious it is. We’ll be open and honest about what we can do, how you can help yourself and which other agencies should also be involved.
What you can do
As a customer you’re responsible for the behaviour of everybody (including children) living in or visiting your home. This includes what they do in your home, in the communal areas and in the local area.
You must make sure that you, your relatives, your friends and anyone living with you or visiting you doesn’t:
- do anything that causes a nuisance to other people
- harass anyone in the local area because of their race, nationality, sexuality, gender, religion, disability, age or anything else
- use your home for immoral or illegal purposes, such as taking or selling illegal drugs
- abuse, harass, use violence, or threaten to use violence, against our staff, contractors or other residents
If you do, you’ll be breaking the conditions of your tenancy. And we could take legal action against you which could mean:
- eviction - you’ll be made to leave your home
- housing injunctions - a court will order you not do something, like playing loud music. If you do it again, you can be fined or sent to prison for a short time
- Criminal Behaviour Orders - a court will order you not to do something. If you do it again, you can be sent to prison for up to five years, be fined up to £5000 and have a criminal record.
Reporting a problem
The most common types of ASB complaints are:
- noise nuisance
- verbal abuse
- intimidation and harassment
- rowdy and inconsiderate behaviour
- damage to property including graffiti and vandalism
- nuisance from pets and animals
- using or selling illegal drugs
- dumping rubbish
- vehicle nuisance including joyriding.
To report a problem, please complete the initial report form or call us on 0800 195 555.
You can call the police to report anti-social behaviour by calling 101, or in an emergency 999.Report anti-social behaviour