Fire safety

Your safety is really important to us

Your safety is really important to us, which is why we go to great lengths to ensure that fire safety arrangements are in place and fire protection and detection equipment is maintained to the highest possible standard.  When this equipment is tampered with or vandalised (either inside your apartment or in the common areas) it puts not only yourselves at risk but all of the occupants of the block. This includes keeping all walkways, corridors and staircases completely clear of all items at all times, so please help us to help keep you safe by keeping the communal areas clear of all items.

Our fire safety arrangements are either to Stay Put or Evacuate. You’ll be advised when you move into your home what the arrangements are for you, but please read the following to be sure that you know what to do in the event of a fire:

If there’s a fire in your own apartment:

•    Quickly get out of the room where the fire is and close the door behind you
•    Tell everyone in your home that there’s a fire and to get out.  Don’t stop to get any of your things, and shut the front door firmly behind you.
•    Don’t try and put the fire out yourself
•    Call the Fire Service on 999
•    Wait outside away from the building.


If you see or hear a fire when you are in a communal area of the building:

•    Leave by the nearest available exit
•    Call the Fire Service on 999
•    Wait outside away from the building.


If there’s a fire elsewhere in the building and you have been told to Stay Put:

•    The building is designed to contain a fire inside the apartment where it started, so if the fire isn’t in your apartment close all your doors and windows and stay inside.

•    However if smoke or heat affects your home leave immediately if it’s safe to do so, or if you’re told to do so by the Fire Service.

If you’ve been told to evacuate, leave the building if it’s safe to do so, if it isn’t remain in your apartment and raise the alarm by dialling 999.

Remember, when you dial 999 you need to ask for FIRE.  When the operator answers give the address of where the fire is.  DON’T HANG UP until the address is repeated back to you and confirmed.

General fire safety advice

All our homes are fitted with a smoke detector – you should check the smoke detector every week to make sure the battery is still working.  DO NOT disconnect it – it could save your life.

If you need a special detector due to hearing difficulties please let us know or contact adult services who will be able to supply one for you.

More tips to help keep you safe from fire can be found at

If you have any queries about the content of this leaflet or any other concerns please call us on 0800 195 5515  and ask to speak to someone about fire safety.