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Our promise to you

There's much more to life as a Sentinel customer than renting a home


We're always looking for creative ways to give you the best possible deal for your home and your neighbourhood.


Thanks to your feedback, we're now offering you more choice than ever before, and as ever, we have lots of ways for you to change things if there's something we don't offer, or that you don't think we should do.

Our Customer Service Centre is dedicated to dealing with calls as quickly and effectively as we can. We deal with more than 10,000 calls a month and manage to resolve your issues without passing you from phone to phone in most cases.

Are you being served?

You can expect us to treat you fairly and respectfully, and to be polite and professional.

We already offer a wide range of ways to get in touch, and our goal is always to solve your query at first contact as quickly as we can. We'll also keep you up to speed with what's going on via our magazine, leaflets or website.

  • A wide range of ways to influence what we do and how we do it
  • Appointments where and when you want them
  • Eight different ways to pay your rent
  • Help and advice on managing your money
  • Clear and simple information on what's on offer

Find out how we are performing

When things go wrong...

Occasionally, things don't always go to plan and learning the lessons from complaints is an important way for us to improve. When we get it wrong, we'll apologise and respond to your complaint within five working days.

If, after that, you're still not happy you can take it further.

What you can do next

You may find the information you need just by looking on this website. Take a look at our forms and customer information sheets.