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Report a repair

You can report repairs to us online or by phone. 

Emergency repairs

An emergency repair is something that causes danger to residents or property. This could be a severe water leak or something that is really dangerous.

Call us to report an emergency repair on 0800 195 5515 from a landline or 0300 666 5515 from a mobile. You can also call us, on these numbers, to report emergency repairs outside office hours.

If we come to your home and the repair isn't an emergency, you'll be charged an emergency call-out fee.


For non-emergency repairs the best way to report your issue is online.  Click on the link below then fill out the form, giving as much detail as you can and we'll get back to you ASAP. 

We'll make sure we know what type of repair you need before we send anyone out to you.

Gas service

For any problems with your gas central heating, boiler or for gas servicing,

contact Central Heating Services directly on 0800 917 9306.

More information on gas safety