90% of tenants think their rent is value for money
85% are satisfied with the way their complaint was dealt with
In 2010 we introduced our new continuous customer feedback survey programme, “Homing In”. The programme has been designed to provide us with an accurate record of customer experiences. We are collating customer satisfaction results about the services we offer, in order to focus on where we need to prioritise our efforts.
Annually, the programme involves 3000 telephone surveys, covering all the main areas of service we provide.
Take a look at how we measure up: