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Customer Satisfaction

Up90% of tenants think their rent is value for money

Up85% are satisfied with the way their complaint was dealt with

In 2010 we introduced our new continuous customer feedback survey programme, “Homing In”. The programme has been designed to provide us with an accurate record of customer experiences. We are collating customer satisfaction results about the services we offer, in order to focus on where we need to prioritise our efforts.

Annually, the programme involves 3000 telephone surveys, covering all the main areas of service we provide.

Homing in - click to view reportHoming in

Take a look at how we measure up:

General Survey

Aids and Adaptations

Anti-social Behaviour



New lettings

New properties


General needs tenants

Home owners

Sheltered tenants